‘Going the extra mile’ is often said in conjunction with customer service. I think more specifically when we are receiving a service from business as opposed to giving it. Going the extra mile is doing something more than what is expected. Depending on the context it could be: Staying late/going in early to finish an … Read more
Kindness is one of my core values and that means it permeates my whole life, including my business. For me, kindness is a strength, so why not make it part of my business strategy? It is possible to be kind, strong, passionate and focused. You can be focused on what you want to accomplish with your … Read more
I saw my friend’s Facebook status and all it said was “ARRRRRGGGGHHHHH”. I gave it a sad smiley face and messaged her to find out if there was anything I could do. As she talked I realised something – her cup was empty. I (gently) pointed this out to her and said: “you need to show … Read more
I was chatting with my close friend and mentor Jen the other week. I asked how she was doing and she said: “I’ve started to gift myself an earlier start to the day in order to get more pre-work goodness in and I think it’s helping” I thought it was such a beautiful and insightful … Read more
Christmas – for some a wonderful time of celebration and gathering together. For others a difficult time of melancholy or sadness. For most a time of self-imposed and unnecessary stress. It can seem like there are so many things to do – planning Christmas Day, writing Christmas cards, watching nativity plays, buying presents, doing the … Read more